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Skin Recovery Centre

Skin Recovery
​Centre 
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Skin Recovery Centre (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal and health information.

We collect, use, store and disclose personal and health information in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.

This Privacy Policy explains how we handle personal and health information collected through our website, communications, assessments and clinical services.

1. Information We May Collect

Depending on how you interact with Skin Recovery Centre, we may collect personal information such as:

• your name;
• contact details;
• appointment or enquiry information;
• communications you send to us; and
• other information you choose to provide.

2. How We Collect Information

We generally collect personal and health information directly from you when you:

  • use our website or online forms;

  • contact us;

  • request or book an appointment or assessment;

  • complete an assessment, questionnaire or review;

  • attend a consultation; or

  • otherwise communicate with us about your care.

Where reasonably necessary and permitted by law, we may also receive relevant information from another person or healthcare provider, including where you have authorised the information to be provided to us.

Where information is collected from another source, we will handle it in accordance with applicable New Zealand privacy requirements.

3. Why We Collect Your Information

We may collect and use your personal and health information to:

  • respond to enquiries;

  • manage appointment and assessment requests;

  • communicate with you about our services or your care;

  • understand and assess your health concerns;

  • provide appropriate clinical care and recovery support;

  • prepare and maintain appropriate clinical records;

  • review changes and progress over time;

  • coordinate care where appropriate;

  • improve the safety and quality of our services;

  • manage necessary clinical and administrative activities; and

  • meet professional, regulatory and legal obligations.

We will not knowingly collect health information that is unnecessary for our legitimate clinical or operational purposes.

4. How We Use Your Information

We generally use personal and health information for the purpose for which it was collected, or for another purpose permitted by New Zealand law.

Health information collected as part of an assessment or consultation may, for example, be used to understand your health concerns, provide care, monitor progress and support appropriate follow-up.

We do not sell your personal or health information.

We do not use identifiable health information for unrelated marketing or commercial purposes unless you have authorised this or another lawful basis applies.

5. Website and Electronic Communications

Information may be collected when you use our website, submit an online form or communicate with us electronically.

We use electronic systems and authorised service providers where reasonably necessary to operate our website, communications and clinical or administrative services.

We take reasonable steps to ensure that personal and health information handled through these systems is managed consistently with our privacy obligations.

Please avoid including unnecessary sensitive health information in general website enquiries or ordinary email communications.

6. Website Information and Cookies

When you visit our website, limited technical information may be collected automatically to support website functionality, security and performance.

This may include information about your device, browser and use of the website.

Our website may use cookies or similar technologies for functionality, security and analytics. You may be able to control cookies through your browser or available website settings.

7. Storage and Security

We take reasonable safeguards to protect personal and health information against loss, unauthorised access, misuse, modification or disclosure.

Information may be held in secure physical or electronic systems and through authorised service providers.

Access to identifiable health information is limited to persons who require access for legitimate clinical, administrative, professional or legal purposes.

Where external service providers process information on our behalf, we take reasonable steps to use those services consistently with applicable New Zealand privacy requirements.

8. Sharing and Disclosure

We do not disclose personal or health information except where the disclosure is authorised, reasonably necessary for the purpose for which the information was collected, or otherwise permitted or required by law.

Where appropriate, information may be shared with healthcare providers or other persons involved in your care where you have authorised this or where another lawful basis for disclosure applies.

We aim to disclose only the information reasonably necessary for the relevant purpose.

Information may also be processed by authorised service providers acting on our behalf where this is necessary to support our operations.

9. Access to Your Information

You have the right to request access to personal and health information that we hold about you, subject to any lawful grounds for withholding information.

We may need to verify your identity before providing access to personal or health information.

To request access, please contact our Privacy Officer.

10. Correcting Your Information

You may ask us to correct personal or health information that you believe is inaccurate, incomplete or misleading.

Where applicable, if a requested correction is not made, you may ask for a statement of correction to be attached to the information.

Please contact our Privacy Officer if you wish to request a correction.

11. Retention and Disposal

We retain personal and health information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable clinical, professional and legal record-keeping requirements.

When information is no longer required to be retained, we take reasonable steps to securely dispose of or de-identify it.

12. Children and Young People

Where our services involve a child or young person, we handle their personal and health information with particular care and in accordance with applicable New Zealand privacy and health information requirements.

Depending on the circumstances, information may be provided by or communicated with a parent, guardian or other authorised representative.

We will take into account the young person's rights, capacity and privacy interests when managing their information.

13. Privacy Breaches

If a privacy breach occurs, we will take appropriate steps to assess, contain and manage the breach.

Where required by the Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals.

14. Privacy Questions and Complaints

Skin Recovery Centre has a Privacy Officer responsible for privacy matters.

If you:

  • have questions about how we handle your information;

  • would like to request access to or correction of your information; or

  • wish to raise a privacy concern or complaint,

please contact:

Privacy Officer
Skin Recovery Centre
Auckland, New Zealand
Email: [insert contact email]

If you are not satisfied with how your privacy concern has been handled, you may also make a complaint to the Office of the Privacy Commissioner of New Zealand.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices or legal obligations.

The current version will be made available on our website together with the date it was last updated.

Privacy Policy 

Skin Recovery Centre
Last updated: 25 August 2026

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